The RMA Records page in SellEnvo allows you to manage product returns and exchanges requested by customers. RMA stands for Return Merchandise Authorization, which is a process used to track and approve returned products.
This section helps businesses handle returns efficiently while keeping a clear record of returned items and their status.
Accessing RMA Records
To access the RMA Records page:
- Navigate to Sales from the main navigation menu.
- Select RMA Record.
You will be redirected to the RMA Records page where all return requests are listed.
Creating a Manual Order
The Create Order Manually button allows users to create a new order directly from the system. This option is useful when recording offline purchases or orders received outside connected sales channels.
When selected, the system opens the manual order form where you can enter order details, customer information, and add products to the order.
RMA Records Page Overview
The RMA Records page displays a table containing all return requests created in the system.
Each record includes important information such as:
- RMA ID – The unique identifier for the return request.
- Order Details – Information about the original order associated with the return.
- Returned Product – The product that the customer returned.
- Actions – Options to manage the return request.
The left panel allows you to filter RMA records by their current status:
- Not Received – The return has been requested but the item has not yet been received.
- Received – The returned product has been received.
- Exchanged – The returned item has been replaced or exchanged.
These filters help organize return requests and make them easier to manage.
Managing RMA Records
RMA records help businesses track returned products throughout the return process.
From this page, users can:
- Monitor the status of return requests
- Review the original order details
- Track returned products
- Manage product exchanges or replacements
Keeping accurate RMA records helps ensure that returns are handled efficiently and that customer issues are resolved properly.
Processing a Return Request
When processing a return request, the system allows users to review order information and manage the return workflow.
During this process, you can:
- Verify the order details
- Review the returned product
- Update the return status
- Complete an exchange or replacement if required
Managing return requests through the RMA system ensures that product returns are documented and processed accurately.
