The BOPIS Orders page in SellEnvo allows you to manage orders placed using the Buy Online, Pick Up In Store (BOPIS) method. This feature enables customers to purchase products online and collect them from a physical store location.
The BOPIS module helps businesses efficiently track pickup requests, manage store pickups, and monitor the status of in-store order fulfillment.
Accessing BOPIS Orders
To access the BOPIS Orders page:
- Navigate to Sales from the main navigation menu.
- Select BOPIS Orders.
You will be redirected to the BOPIS Orders dashboard where all pickup orders are displayed.
BOPIS Orders Page Overview
The BOPIS Orders page displays a list of orders that customers will pick up from a physical store.
Each order contains important information such as:
- Sales Channel Order ID – The unique identifier of the order.
- Address – Customer contact and address information.
- Items – The products included in the order.
- Sales Channel – The channel where the order was placed.
- BOPIS Store – The store location where the order will be picked up.
- Status – The current status of the pickup order.
- Order Date – When the order was created.
- Actions – Options to manage the order.
BOPIS Order Status
BOPIS orders move through several stages during the pickup process.
Common statuses include:
- New Pickup Requests – Newly created pickup orders.
- Awaiting Payment – Orders waiting for payment confirmation.
- Ready for Pickup – Orders that are prepared and ready for customer pickup.
- Picked Up – Orders that have been collected by the customer.
- Cancelled – Orders that were canceled before pickup.
- Refunded – Orders that were refunded.
These statuses help store staff track and manage the pickup workflow.
Managing BOPIS Orders
From the BOPIS Orders page, you can perform several actions depending on the order status.
Available actions may include:
- Marking an order as Ready for Pickup
- Cancelling an order
- Generating an Invoice
- Updating the order status
Managing BOPIS orders efficiently ensures that customers can collect their purchases quickly and smoothly.
Updating Pickup Status
When a store prepares an order for pickup, the order status can be updated to Ready for Pickup.
To update the order status:
- Locate the BOPIS order in the list.
- Click the Ready for Pickup action button.
- Confirm the action when the system prompts you.
Once confirmed, the order status will be updated and the customer may receive a notification informing them that their order is ready to be collected.
The system displays a confirmation message before updating the order status to ensure that the change is intentional.
